Posts
- Try The Loft for an Omotenashi experience
- The art of delivering exceptional customer service
- To smile or not to smile?
- TOKYO 2020 is back on
- The Growing Importance of Delivering Extraordinary Hospitality Experiences
- Conde Naste looks forward to the Olympics
- I ask ChatGPT "What is Omotenashi?"
- Ho’okipa meets Omotenashi
- What does CHATGPT think about Customer Service in Japan?
- Omotenashi Cycle Service
- More from the eloquent folks at ChatGPT
- LEXUS understands the meaning of Omotenashi
Pages
- omotenashi
- STORE
- Dashboard
- Student Registration
- Instructor Registration
- chatbot
- Omotenashi Super Powers
- What is Omotenashi. Discover the benefits of the world's #1 hospitality culture.
- Omotenashi Webinar
- ELEARNING 2
- My account
- Cookie Policy
- Customer eXperience
- Omotenashi Definition
- Members
- Log In
- Log Out
- Lost Password
- Reset Password
- Our Mission
- buy course
Courses
Lessons
- Reading the Air (Copy 1)
- Emotional Labour. The 2 Types (Copy 1)
- The challenge of being usefully empathetic (Copy 1)
- The Japanese Proverb for wordless empathatic communication (Copy 1)
- The difference between Emotional and Cognitive Empathy (Copy 1)
- Western and Japanese "Customer Service Philosophy" sayings (Copy 1)
- The implications of this egalitarian idea (Copy 1)
- Key learnings and specific outcomes (Copy 1)
- Learnings and Outcomes (Copy 1)
- What is "Active Listening" (Copy 1)
- The Japanese have a word for it! Aizuchi. (Copy 1)
- What hospitality is and what Omotenashi isn't (Copy 1)
- Academics say Omotenashi isn't really "hospitality" Are they right? (Copy 1)
- What it feels like on the receiving end (Copy 1)
- What, exactly, are apologies? (Copy 1)
- The Japanese approach (Copy 1)
- The original setting behind Japanese Hospitality culture (Copy 1)
- The world's oldest hotel (Copy 1)
- The ritual that lies behind the origins of Omotenashi culture (Copy 1)
- The meaning and purpose behind the ritual (Copy 1)
- What is a "High Context" culture? (Copy 1)
- Why 5* Hospitality is a High Context challenge (Copy 1)
- How to excel in High Context settings (Copy 1)
- Taking "Anticipatory Service" to the next level (Copy 1)
- PLAIN IMAGE + TEXT + tabs (Copy 1)
- show hide example (Copy 1)
- Draft Lesson scroll (Copy 1)
- Draft Lesson 3 try and remove about lesson line (Copy 1)
- THE OMOTENASHI GUEST EXPERIENCE MODEL
- INTRODUCTION
- THE WORLD OF THINGS
- FEELINGS AND PERCEPTIONS
- THE WORLD OF THE MIND
- INTRODUCTION
- PERSONAS IN HOSPITALITY
- MINDFULNESS IN HOSPITALITY
- IKIGAI AND CAREER DEVELOPMENT
- DEMO