The Spirit of Hospitality
The Art and Science of Hospitality and Service
Japanese have a word for it!
This one day interactive workshop for anyone who is responsible for the delivery of service to customers. This workshop takes a refreshing new look at customer service, inspired by the Japanese concept of Omotenashi. We include: Preparing your environment, What is hospitality, The impact of feelings on the bottom line, Self-awareness and habits, Creating an impression, Being in the moment; using your senses, Adjusting and adapting and Through different eyes – observing and experiencing service.
This workshop will help you to:
This workshop takes a refreshing new look at customer service, inspired by the Japanese concept of Omotenashi. We include:
Course Type: Workshop
... is the Japanese word for "extraordinary guest hospitality and service". It's known the world over for its attention to detail, tireless "can do" spirit and exceptionally high standards.
Helpfully, the philosophies, attitudes and service behaviours behind it all have labels – a special word, a 漢字 Kanji character or a proverbial expression that often has no direct word English translation.
Aims of this online course. And why now?
In these unprecedented times, even with some light at the end of the tunnel, many people in hospitality careers will be wondering what the "New Normal" in the industry will look like. Can the industry still give them the financial and career security they need into the future.
This weekly online course is full of interesting ideas and insights. It introduces the example of ”OMOTENASHI” hospitality culture as a tool to inform, inspire and re-engage teams with the spirit of hospitality.
The course begins and ends with the Japanese concept called "Ikigai 生き甲斐" - similar in meaning to a person's "raison d'etre" - and asks the question , "Is a rewarding career in Hospitality your IKIGAI"?
Discover Ikigai and how to find your own in the rewarding world of hospitality
お 客 様 は 神 様 です
おO もMO てTE なNA しSHI
Is being an effective communicator part of your personal Ikigai?
Contact us for our reasonable pricing for the three module programme for yourself or your hospitality service teams. Each of the 3-part sections are delivered once each week in video-narrated presentation format. The course therefore takes 13 weeks and comes with a certificate of completion for each participant.
For teams, I includes an initial consultancy with LnD and HR leadership to explore any additional areas of skills development or change of emphasis that your operation might like to incorporate.