Consistent politeness, total attention to every detail, heartfelt empathy and professional polish.

They call it the OMOTENASHI Customer eXperience

おもてなし

Omotenashi

If you are in a Hospitality, Retail, or Learning and Development role, you need to get up to speed on the subject of Omotenashi. Learn more Here

Customer Experience

The original meaning of the Omotenashi has now extended to refer to everything that feels good for a customer or guest, More here

Omotenashi Olympics

Come the 2020 Tokyo Olympics, Japan will be selling the world on the uniqueness of their Omotenashi hospitality ethos  Take a look here

日本 - Land of the Rising Sun