Omotenashi-CX
Omotenashi, the Japanese art of extraordinary hospitality
The Omotenashi Academy
Welcome
You obviously have a deep interest in delivering great professional hospitality and service.
Which means you already have The Omotenashi Spirit.
The first step on the "The Omotenashi Way"
And you'll certainly have some of the key skills, but maybe not all of them.
Perhaps you're a "natural" but don't know how skillful you really are.
First
Understand why giving selfless service is empowering
Then
Adopt the winning attitudes
Finally
Polish the Key Skills by learning...
"what they actually are"
"how to perfect them"
"why they work"
Key Omotenashi Skills
Mastering your own emotion state. By understanding personas.
Greetings. Mastering your many interactions.
Polite speech. And polite body language.
Active listening. Listening to understand. And showing it.
Giving apologies. It's not personal.
Anticipating needs. Mitigating anxieties.
On being empathetic. Why it is often difficult.
Mindfulness. It's not about yours. It's about theirs.
Corporate Webinar
It will inspire you and your teams to take your CS to the next level here in U.K.
Learn more here.
elearning Course
This soon to be released elearning course covers everything there is to learn about the culture, art and science behind the world's best hospitality and customer service culture.
Put some structure around on your hospitality skills and add a professional credential to your C.V.
Learn more here.
