- The course introduces Japan, its history and high-context culture.
- It explains "Omotenashi". From ethos to guest experience.
- Comparing this service psychology with western hospitality.
- Teaching a range of new hospitality skills you can adopt.
WHAT WILL I LEARN?
Learn what the Japanese do and the "why" behind the service culture. Then see how these techniques work and how to adapt them to a western setting.
15 x 3 section MODULES
- Videos to introduce concepts and topics.
- Quizzes to reinforce your learning.
- Interactivity to make learning enjoyable.
- Links to additional information.
And add a unique new hospitality certification to your professional credentials.
Our customised short-form, 60 - 90 minute live corporate WEBINAR might meet your needs.
Tailored firstly to your sector's specific needs, this interesting and enjoyable live webinar uses the example of the extraordinary Japanese Customer eXperience model to interest and engage your teams.
It then uses that engagement to take the audience on a journey that explains how all customer experience elements are actually forms of customer service. And how the Japanese excel at it for a number of interesting cultural and historical reasons we can copy.
Depending on your specific context, the webinar then highlights the key skills involved and shows how to make delivering an extraordinary customer experience psychologically easier and more consistent. With less emotional effort. Leading to less burnout.
