Omotenashi is not a "concept", nor a nostalgic memory of hospitality from a bygone era in Japan. It's a living hospitality and service culture, very commercially relevant in multiple sectors and delighting the most demanding guests and customers in the world.
This unique eLearning course starts with the attitudes and behaviours that make Omotenashi such a consistent and effective philosophy and then builds on them to meet the western social and cultural context.
WHAT WILL I LEARN?
Learn what the Japanese do and the "why" behind the service culture. Then see how these techniques work and how to adapt them to a western setting.
15 x 3 section MODULES
And add a unique new hospitality certification to your professional credentials.