Omotenashi-CX
Omotenashi, the Japanese art of extraordinary hospitality
admin
1 Course • 1 StudentBiography
I'm Paul Willis
I spent 27 years in professional services roles living in six countries across the Far East. During those years I had the pleasure of travelling across much of Japan, enjoying their warm hospitality and extraordinary customer service.
I use this experience and material to motivate Customer Service and Customer eXperience professionals in U.K. to use this extraordinary Japanese service culture example to get inspired, get their teams engaged and get passionate about taking their service delivery to a higher level.
