Omotenashi-CX

Japan last hosted the Olympics in 1964, well before it became a high technology powerhouse. As events unfolded in Tokyo, Roy Orbison was riding high in the charts with Pretty Woman, President Herbert Hoover died in USA and high technology meant an IBM 360 mainframe (which your writer here started his professional life operating)

In the 2020 Olympics we can expect driverless cars, robots and smartphone apps doing simultaneous translation for visitors to Japan and augmented reality to enhance every sensory experience. Well almost...

By all accounts it also promises to be a technological as well as a sporting extravaganza.

8 Reasons Why the Tokyo Olympics Will Be the Most Futuristic We've Ever Seen

Not content with robots and driverless cars, they will also be deploying the very latest in toilet technology.

Even the toilet technology will be upgraded

And if providing the very latest futuristic toilet technology is not a great example of empathetic Omotenashi, I don't know what is.

Incidentally, the way to ask where a toilet is in Japan goes like this.

"Toire wa doko desu ka?" - Probably worth memorising if you are one of the lucky ones planning to visit.

トイレはどこですか — Where is the bathroom? トイレ (toire) — toilet/bathroom は (wa) — particle, marks the subject of the sentence どこ (doko) — where です (desu) — is か (ka) — question ending. 

Everywhere you look you will find the famous Japanese Hospitality culture promoted and communicated with pride and earnestness.