Omotenashi is not an idealistic “concept”, nor a nostalgic memory from a bygone era in Japan. It’s a living hospitality and service culture, very contemporary and relevant across multiple commercial sectors and a phenomenon that delights the most demanding guests and customers in the world.
This unique eLearning course starts with the attitudes and behaviours that make Omotenashi such an effective philosophy and then builds on them to meet the western social and cultural context.
I'm Paul Willis
I spent 27 years in professional services roles living in six countries across the Far East. During those years I had the pleasure of travelling across much of Japan, enjoying their warm hospitality and extraordinary customer service.I use this experience and material to motivate Customer Service and Customer eXperience professionals in U.K. to use this extraordinary Japanese service culture example to get inspired, get their teams engaged and get passionate about taking their service delivery to a higher level.