Doesn’t take too much googling…..

It is not as if there isn't a mountain of anecdotal evidence that the customer service in Japan is extraordinary....and anybody who has visited Japan will tell you it's really special from the moment you arrive at the airport.

The Japanese have a word for this level of service, hospitality and attention. "O-MO-TEN-A-SHI". So if you are a customer service/experience professional you should be interested to learn about the highly effective behavioural science behind their service culture  - what they're doing, why and how they do it.