The art of delivering exceptional customer experiences is something every culture can excel at in their own ways. If you understand the elements that go in to the process....
Not unsurprisingly though, this Japanese blogger describes the "Omotenashi" extraordinary customer service ethos in Japan as "something pre-programmed into every Japanese person".
Fortunately, we're all human, and the drivers behind the excellent customer experience outcomes there in Japan are just as prevalent in our societies in the west. But our societies do differ culturally and perhaps therefore, we need to nurture, encourage and facilitate them in different ways.
Such a process begins with understanding what the attitudes and behaviors behind the 'Omotenashi' customer experience actually are.
The Japanese Art of Exceptional Experiences