The Olympics – a driver of social change

Rio Olympics lead to Tokyo 2020 - and Omotenashi

This is an interesting commentary about the kinds of social change leaders try to foist on their Olympics host societies. Not always entirely successfully.

"For the Games in 2020, Japan is already pushing its people to show more “omotenashi,” or hospitality."

In my experience it doesn't take much 'pushing'. Japanese people have been practicing advanced customer service and hospitality skills for centuries.