You don’t actually have to bow in order to give great customer service

Everybody associates the great customer service in Japan with bowing. But this is only the Japanese way of greeting one another.

We in western societies have our own ways of offering polite greetings but too often fail to do this to our customers.

 

This article highlights how Japanese shops are teaching their Chinese national staffers how to greet the Japanese way.

http://asia.nikkei.com/Business/Consumers/Learning-the-esoteric-art-of-Japanese-customer-service