Why is service still so bad in the UK?

This article is a few years old. But nothing much has changed in the meantime.

http://www.bbc.co.uk/news/magazine-12123463

 

Michel Roux, one of my favourite Michelin star award-winning chefs has put his finger on some of the answers as to why.

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I broadly agree with his professional and expert observations but think our cross-cultural programmes have some of the answers to address the underlying causes.